Kia Orana

We are excited to be able to share with everyone that we are building a major new guest facility at Aitutaki Lagoon Private Island Resort that will incorporate an all new:

  • Reception, Gift Shop & Guest Waiting Lounge
  • Two swimming pools including an Infinity Pool
  • Two Restaurants
  • Activities Hut & Games Room
  • Spa

The whole facility is designed to maximize the amazing views to the Pacific Ocean as well as across Aitutaki Lagoon to the main island.

The facility will be opened progressively:

1 August 2022:  A new Restaurant, Pool, Activities Hut, Games Room & Spa

1 September 2022:  A new Restaurant & Infinity Pool

1 October 2022:  A new Reception, Gift Shop & Guest Waiting Lounge

If there are any changes to this schedule will be posted to our website whether each phase is completed earlier or later than set out above.

This construction is taking place in a location separate from the accommodation bungalows, behind extensive screening and a long way away from the Flying Boat Beach Bar & Grill and the beach and water sports areas.

No effort is being spared to reduce the noise and disruption involved in this construction programme.

If any guests has a concern, they should contact me immediately.

If any guest would like to cancel or rebook to a time when the construction is completed there will be no cancellation fees.

If you have any questions, please do not hesitate to contact me.

Kia Manuia

Greg Long

General Manager




CLICK HEREto view the Cook Islands Government COVID-19 Official Website Page 

Quarantine-free travel to the Cook Islands is open to all visitors over 16 years old who are fully vaccinated against Covid-19.

Visitors 16 years and under are not required to be vaccinated to enter the Cook Islands.

As of 1 May 2022, visitors to the Cook Islands are not required to have a RAT or PCR test prior to departure for Rarotonga.

From 1 April 2022 the CookSafe QR card contact tracing system will be going into hibernation. People will thus no longer be required to tag into shops, cafes, restaurants, hotels etc.

Fully vaccinated Australian citizens and permanent residents can enter New Zealand without isolating from 11:59pm 12 April 2022. The Cook Islands entry requirements are harmonized with those of New Zealand, therefore fully-vaccinated Australian travelers can travel to the Cook Islands from 11.59pm on 12 April 2022 too! 

Visitors from visa-waiver countries such as the United States, Canada, UK and a number of European countries will be able to arrive to both New Zealand and the Cook Islands from 11.59pm on 1 May 2022.  Others who already hold visas will be able to travel without isolation from 1 May 2022 too.

Our Covid-19 Safety settings adjust in line with the Cook Islands and New Zealand Government Alert Levels, guidelines, and mandates. The Cook Islands Ministry of Health and the New Zealand Ministry of Health coordinate their COVID-19 response.  

All our staff are fully vaccinated.  

In addition, your cooperation with the following additional precautions will be appreciated: 

·        Face masks must be worn by all guests in any area where there is a roof, including covered walkways. Face masks are not required: 

o   when seated at a table in the restaurant. Please put on your face mask when leaving your table to access the bar, buffet, or rest rooms. 

o   in open areas such as the beach, pool, and gardens, subject to social distancing of 1m from people not in your personal “bubble”. 

·        Temperature checks of guests and staff will be undertaken from time to time. If your temperature is over 37.4C you will be asked to take a Rapid Antigen Test. 

·        Social distancing of 1 metre is requested, as well as limiting unnecessary close contact with staff and other guests, for example: 

o   using a personal set of tongs to collect items from the breakfast buffet. 

o   ordering your meal at the bar and collecting it from the kitchen when notified by buzzer. 

o   ordering room service or takeaway meals. 

o   collecting your room service order from a stand separate from the staff member. 

o   interacting with Reception as well as Restaurant & Bar staff from behind the safety Perspex. 

o   opening all doors and windows to your accommodation and waiting outside while room attendants clean your room. 

o   maintaining a 1 metre social distance from Activities staff when enjoying the Activities programme. 

·        One guest at a time, other than one other person who is a regular close contact from your personal travel “bubble”, will be able to access the following facilities including the;  

o   Gym  

o   Spa  

o   Gift Shop 

·        Contactless technology is requested to be used as much as possible. 

o   Guest Services 

§  Using Live Chat via mobile phone for any requests. 

o   Reception 

§  Checking in electronically via mobile phone or iPad 

§  Reviewing your room account electronically 

§  Checking out electronically 

o   Rooms 

§  Utilizing electronic door locking where available. 

o   Restaurant 

§  Accessing menus via QR codes or digital display units. 

§  Collecting food orders from the kitchen when notified by buzzer. 

·        Frequently wash your hands. 

·        Avoid touching your face with unwashed hands. 

·        Cough into your arm.

If you feel sick, please stay in your room, and immediately contact Reception by dialing 5000. We will organize a Rapid Antigen Test for you and liaise with the Cook Islands Ministry of Health for any necessary medical assistance. 

Requirements for Travel from Rarotonga to Aitutaki

Non-refundable Rates

For those guests that booked on non-refundable rates prior to the border closure on 27 March 2020, regardless of your planned travel dates, we are pleased to offer the following special additional considerations, without penalty or change fee and subject to availability:

a)  You can change your dates of travel up until 31 March 2023; or

b)  You can transfer your booking to another person.  This name change must be advised in writing to the Resort no later than 30 days prior to intended travel.  

If you have any questions about your current or future booking, please contact us as follows;

The Rarotongan Beach Resort or Sanctuary Rarotonga;


Freephone:  0800-727-686

Telephone:  +(682) 25-800

Aitutaki Lagoon Private Island Resort;


Freephone:  0800-248-882

Telephone:  +(682) 31-200

Kia Manuia

Greg Long

General Manager