Important Travel Advisory – Potential Air New Zealand Strike (7 December 2025)

Kia Orana!

We want to keep our guests and followers informed about a potential travel disruption that may affect journeys to the Cook Islands on Sunday, 7 December 2025.

Air New Zealand cabin crew have announced a planned 24-hour strike on Monday, 8 December (New Zealand time). Due to the International Dateline, this may impact flights scheduled to arrive at or depart from Rarotonga on 7 December (Cook Islands time).

What to Do If You're Traveling on 7 December:

Contact Air New Zealand for flight updates, rebooking options, and passenger support
Contact your booking agent (whether you booked directly with us or via an OTA or travel agent)
Check with your travel insurer to see if your policy covers industrial action or travel delays
Email us once your travel is confirmed at reservations@TheRarotongan.com, reservations@SanctuaryRarotonga.com, or reservations@AitutakiLagoonResort.com so we can update your arrival details

Air New Zealand may offer rebooking assistance, accommodation, or other passenger support depending on the level of disruption. Your travel insurer may also provide coverage if your policy includes strike-related delays.

Important Travel Advisory – Jetstar Flight Disruptions

Kia Orana!

We're sharing an important update from Jetstar that may affect guests traveling to or from the Cook Islands in the coming days.

Due to a global Airbus fleet software issue affecting A320 and A321 aircraft, Jetstar has cancelled some flights as a precautionary safety measure. This disruption may continue to affect flights over the coming days.

If You're Traveling on Jetstar:

Check your flight status before heading to the airport at jetstar.com or via the Jetstar app
If your flight is affected, Jetstar will contact you directly via SMS and email with your options
Manage your booking with Jetstar at jetstar.com/manage or through the Jetstar app to view available options including rebooking, free move to a flight up to 7 days later, or full refund
Contact your travel insurer to check whether your policy covers flight disruptions due to technical issues
Contact your booking agent (whether you booked directly with us or via an OTA such as Expedia or booking.com or travel agent) to discuss your accommodation options

Important: While Jetstar may offer flight rebooking, we may not be able to adjust your resort reservation dates due to availability constraints. Please check with your travel insurer regarding coverage for any additional accommodation costs or changes to your travel plans.

Please Note: Jetstar advises that alternative flight options are very limited due to high demand across their network. Jetstar's contact centres do not have access to additional flight options beyond what's available through their Manage Booking system.

Important Travel Update – Airbus Fleet Software Issue

Kia Orana!

We want to keep you informed about a temporary flight disruption that may affect some journeys to the Cook Islands over the next few days.

What's happening?

A global Airbus software issue affecting A320 and A321 aircraft has led to mandatory safety updates across multiple airlines. This is a precautionary measure and does not present an immediate safety risk. Airlines are updating aircraft software before resuming normal operations.

Which airlines serving the Cook Islands are affected?

Air Rarotonga – NOT AFFECTED

Air Rarotonga operates no Airbus aircraft. All inter-island flights between Rarotonga and Aitutaki continue as normal.

Hawaiian Airlines – NOT AFFECTED

Hawaiian Airlines has confirmed their Honolulu-Rarotonga service is operating normally and is not impacted by this issue.

Jetstar – AFFECTED

Jetstar has cancelled some flights and disruptions may continue over the coming days. Please see our separate Jetstar advisory for detailed information on

managing your booking and available options.

Air New Zealand – AFFECTED

Air New Zealand has 37 aircraft requiring software updates and has cancelled some flights. Disruptions are expected to continue through early December as updates are completed.

If you're traveling on Air New Zealand:

Air New Zealand will contact you directly via SMS and email if your flight is affected (they will also notify your travel agent if you booked through one)
Please wait for this direct communication rather than calling immediately—Air New Zealand's Contact Centre is experiencing very high volumes
Check your flight status before heading to the airport at airnewzealand.co.nz or via the Air NZ app
Air New Zealand is offering flexibility through to December 2, 2025:
- Free flight changes within 7 days
- Full refund (including non-refundable fares)
- Fare credit valid for 12 months
Contact your travel insurer to check whether your policy covers flight disruptions
Contact your booking agent (whether you booked directly with us or via an OTA such as Expedia or booking.com, or travel agent) to discuss accommodation options

Important: While Air New Zealand or Jetstar may offer flight rebooking, we may not be able to adjust your resort reservation dates due to availability constraints. Please check with your travel insurer regarding coverage for any additional accommodation costs or changes to your travel plans.

AITUTAKI LAGOON PRIVATE ISLAND RESORT

Your Private Island Paradise. Your Endless Lagoon Views. Exclusively For You.

RESORT IS EXCLUSIVELY RESERVED FOR IN-HOUSE GUESTS ONLY - PROTECTING YOUR PRIVACY & SERENITY

At Aitutaki Lagoon Private Island Resort Adults Only, we’re dedicated to providing a peaceful, serene and safe experience for our registered in-house guests.

To support this, all Resort facilities, services & amenities are reserved exclusively for guests staying with us. This includes access to:

• Restaurants, Bars, Island Night & Guest Lounges

• Swimming Pools

• Beach Sun Loungers, Stand-Up Paddle Boards, Kayaks & Snorkelling Gear

• Activities Programme, Games Room, Gym & Bicycles

• SpaPolynesia Aitutaki

• Private Island Gardens, Organic Farm, Conservation Area & Grounds

• All other Resort Amenities & Services

DAY PASSES not available.

Aitutaki Lagoon Private Island Resort is Adults Only, for guests 16 years & over.

Staff on-site and Security cameras operating 24/7.

Visiting an In-House Guest?

Meeting someone staying with us, or attending an event? Please visit Reception, where our team will register you as their guest for the day.

Limit of one visitor per in-house guest please.

Interested in Staying with Us?

We warmly welcome prospective guests to arrange a guided site inspection, available Monday to Friday at 4pm by appointment.

Please contact our Reservations Team: reservations@aitutakilagoonresort.com | +682 31 200

Cook Islands Residents & Motu Akitua Landowners

Ask us about our special local accommodation rates:

reservations@aitutakilagoonresort.com I Phone: (+682) 31 200

Meitaki Atupaka! (Thank you!) for helping us maintain a peaceful and private paradise for our guests.

We look forward to the opportunity of welcoming you as a valued guest in the future.

The Rarotongan Beach Resort Collection - Our Sister Resorts on Rarotonga (all 3 Resorts are Exclusively for In-House Guests Only)

- Sanctuary Rarotonga-on the beach Adults-Only (age16+)

- The Rarotongan Beach Resort & Lagoonarium (family-friendly)

+682 25 800 | reservations@therarotongan.com or resrvations@sanctuaryrarotonga.com

Notices

Important Travel Advisory – Potential Air New Zealand Strike (7 December 2025)

What to Do If You're Traveling on 7 December:

We're Here to Help

Important Travel Advisory – Jetstar Flight Disruptions

If You're Traveling on Jetstar:

We're Here to Help

Important Travel Update – Airbus Fleet Software Issue

What's happening?

Air Rarotonga – NOT AFFECTED

Hawaiian Airlines – NOT AFFECTED

Jetstar – AFFECTED

Air New Zealand – AFFECTED

We're Here to Help

AITUTAKI LAGOON PRIVATE ISLAND RESORT

Your Private Island Paradise. Your Endless Lagoon Views. Exclusively For You.

RESORT IS EXCLUSIVELY RESERVED FOR IN-HOUSE GUESTS ONLY - PROTECTING YOUR PRIVACY & SERENITY

Aitutaki Lagoon Private Island Resort

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